SUPPORT/SMA360º™
Your SPINRAZA circle of
support
Your SPINRAZA circle of support
Once you have been prescribed SPINRAZA, or if you are the caregiver of a child who has been prescribed SPINRAZA, you can learn about and access SMA360° support services from Biogen. Biogen’s SMA360° support program provides certain services that address nonmedical barriers to access.*
Your SMA360° team is made up of your Family Access Manager (FAM) and Lead Case Manager (LCM).
Together, they can help with:
Working with your Family Access Manager (FAM)
Once your doctor has prescribed SPINRAZA, your FAM will reach out to begin helping you with the logistics surrounding your treatment. Your FAM will be your go-to person whenever you have a question or concern related to the logistics of your treatment journey while on SPINRAZA. Your FAM can provide information on SMA360° support services and how you may be eligible for programs tailored to your needs.
Your FAM can:
- Coordinate the logistics of getting started with treatment
- Prepare you for the treatment journey by educating you on what to expect
- Meet with you at the treatment center, if you choose, to help with logistics as necessary
Please remember that your doctor should be your primary resource for any questions related to SMA and SPINRAZA.
If reaching out to your FAM via phone, please call between 9 AM and 5 PM in local time zone. Please don't reach out to your FAM until your doctor has written a prescription for SPINRAZA.
| West |
|---|
| Mandy Serota |
| (303) 726-2853 |
| mandy.serota @biogen.com |
| Colorado, Wyoming |
| Dev Vinson |
| (202) 229-6533 |
| dev.vinson @biogen.com |
| Nevada, Utah, Idaho, and Fresno |
| Elsa S. Matijevich |
| (949) 244-8970 |
| elsa.matijevich @biogen.com |
| Los Angeles |
| Additional Language: Spanish |
| Heather Romero |
| (541) 214-4691 |
| heather.romero @biogen.com |
| Oregon, Northern California, Reno |
| Jackie Proulx |
| (619) 207-7339 |
| jacqueline.proulx @biogen.com |
| Southern California, Hawaii |
| Kelly Schmitt |
| (206) 437-1928 |
| kelly.schmitt @biogen.com |
| Washington, Alaska, Montana |
| Mandy Brown |
| (415) 308-5980 |
| mandy.brown @biogen.com |
| San Francisco |
| Additional Language: Mandarin |
| Kisha Jones |
| (857) 331-1910 |
| Kisha.Jones @biogen.com |
| Central California/Inland Empire |
| Central |
|---|
| Christy Tijerina |
| (682) 209-4914 |
| christy.tijerina @biogen.com |
| Northern Texas/Dallas |
| Julie Durboraw |
| (857) 331-2106 |
| julie.durboraw @biogen.com |
| Fort Worth/West Texas |
| Lisa Trask |
| (515) 851-9879 |
| Lisa.Trask @biogen.com |
| Missouri, Arkansas |
| Krista Scurria |
| Louisiana: (225) 317-2583 |
| krista.scurria @biogen.com |
| Louisiana |
| Milburn Simmons |
| milburn.simmons @biogen.com |
| (218) 615-0878 |
| Houston |
| Natalia FariasCarranco |
| (915) 208-1257 |
| natalia.fariascarranco @biogen.com |
| Austin/San Antonio/Rio Grande Valley |
| Additional Language: Spanish |
| Beth Stallings |
| (404) 670-3483 |
| beth.stallings @biogen.com |
| Arizona, New Mexico |
| Shannon (Meyer) Cochran |
| (402) 469-1096 |
| shannon.meyer @biogen.com |
| Kansas & Oklahoma |
| North |
|---|
| Erica Wigley |
| (929) 667-0477 |
| erica.wigley @biogen.com |
| New York |
| Erin Ryan |
| (860) 333-0550 |
| erin.ryan @biogen.com |
| Connecticut, Rhode Island, Massachusetts |
| Kim Alicandro |
| (774) 556-1193 |
| kim.alicandro @biogen.com |
| Massachusetts/New Hampshire/Maine/Vermont |
| Manesha Johnson |
| (571) 538-0761 |
| manesha.johnson @biogen.com |
| Mid-Atlantic |
| Cheryl Bozinis |
| (848) 201-7124 |
| Cheryl.Bozinis @biogen.com |
| Philadelphia (Eastern Pennsylvania) & New Jersey |
| Jillian Mihansky |
| (908) 666-9795 |
| Jillian.mihansky @biogen.com |
| Northern New Jersey, Philadelphia |
| Natalyn Norman |
| (412) 834-0385 |
| natalyn.norman @biogen.com |
| Western New York, Western Pennsylvania |
| South |
|---|
| Alison Morgan |
| (919) 902-8614 |
| alison.morgan @biogen.com |
| Alabama |
| Cecily Thompson |
| (919) 630-8076 |
| cecily.thompson @biogen.com |
| North Carolina/Greenville, South Carolina |
| Laura Fletcher |
| (804) 332-4301 |
| laura.fletcher @biogen.com |
| Virginia/West Virginia |
| Melanie Dewar |
| (803) 977-3517 |
| melanie.dewar @biogen.com |
| South Carolina, Georgia |
| Erin Evans |
| (228) 364-3993 |
| erin.evans @biogen.com |
| Mississippi, Memphis, S. Alabama, Panhandle, Florida |
| Natalie Zilberman |
| (919) 695-6623 |
| natalie.zilberman @biogen.com |
| Fort Lauderdale, Miami, Fort Meyers, Puerto Rico |
| Additional Language: Spanish |
| Ricky Howell |
| (904) 460-6529 |
| ricky.howell @biogen.com |
| North Florida/Orlando |
| Erin Sheen |
| (984) 842-8139 |
| erin.sheen @biogen.com |
| Tampa/Orlando, Florida |
| Great Lakes |
|---|
| Molli Salzman |
| (312) 343-4290 |
| molli.salzman @biogen.com |
| Illinois |
| Megan Czosek |
| (202) 308-6600 |
| megan.czosek @biogen.com |
| Wisconsin, Minnesota, North Dakota |
| Jessica Cundiff |
| (440) 396-4108 |
| jessica.cundiff @biogen.com |
| Ohio, Western Pennsylvania, and Northern West Virginia |
| Megan Lang |
| (947) 517-1254 |
| megan.lang @biogen.com |
| Michigan |
| Mitzi Kolker |
| (513) 439-9350 |
| mitzi.kolker @biogen.com |
| Kentucky, Indiana, Cincinnati |
| Sherrie Landers |
| (501) 993-6700 |
| sherrie.landers @biogen.com |
| US National FAM |
| Michelle Shpur |
| (248) 216-9710 |
| michelle.shpur @biogen.com |
| Detroit/Ann Arbor, Michigan & Toledo, Ohio |
| Jami Harpster |
| (531) 301-4266 |
| jami.harpster @biogen.com |
| Nebraska, Iowa |
| Sarah Law |
| (651) 358-4450 |
| sarah.law @biogen.com |
| Minnesota |
Working with your Lead Case Manager
Today’s ever-changing insurance landscape can be overwhelming. LCMs are here to help you understand your insurance benefits for SPINRAZA and find an affordable way to start treatment and continue as prescribed by your HCP.
To help you make informed decisions, an LCM can:
- Investigate your insurance benefits to help you understand your current coverage
- Facilitate the management of the SPINRAZA Mobile Lab Program, ensuring seamless coordination for enrolled patients by assisting with appointment scheduling for specific testing services prior to each SPINRAZA dose, all from the convenience of your home
- Work with your treatment center in case of a denial
- Educate you on the eligibility details of the Biogen Copay Program, which may lower the out-of-pocket costs for commercially insured patients to as low as $0
- Supply background and resources to refer you to third-party charity organizations
- Counsel you and your family on the possibility of adding or changing insurance coverage
Speak with a Lead Case Manager
1-844-4SPINRAZA (1-844-477-4672) // Monday–Friday // 8:30 AM–8:00 PM ET
*SMA360° patient services from Biogen are available only to those who have been prescribed SPINRAZA. SMA360° is intended for US residents only.